Your new company
We are looking for Customer Service Team Leader with Spanish or Italian for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.

Your new role

• Provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them
• Handle and follow-up customer enquiry to delivery (fulfilment), invoicing and rebate handling including all related tasks, transactions and documentation
• Keep all customer records and documents orderly and digitally archived ensuring easy access and traceability
• Maintain and continuously update customer master data, customer profiles and other customer information
• Contribute to improving efficiency and automation of customer support processes, which includes
• Monitor information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with assigned customers/accounts
• Ensuring the performance of the team is effective, professional, customer oriented, and follows the relevant business guidelines
• Following local regulations and guidelines and ensuring these are followed by team members.
• Acting as a contact point between CS and other relevant functions (i.e. Sales, Logistics, Finance, etc.)
• Preparing and reporting team status in Key Account meetings
• Coaching and developing the team and its individuals, supporting the onboarding of new team members and ensuring content of the onboarding training is up to date
• Identifying potential for operational improvements and making relevant proposals to the Customer Service Management.

What you'll need to succeed

• 3 years’ Customer Service experience, with previous team lead experience in a multicultural environment
• Fluency (written and spoken) in English
• Fluency in Spanish or Italian
• Highly effective team management skills
• Exceptional interpersonal skills
• Verbal and written communication skills
• Service and solution minded with problem solving skills
• Prioritisation, organisational and decision-making skills
• System knowledge (SAP, MS Office)

What you'll get in return

• An interesting and motivating job in a well-known international company
• Challenging tasks and good personal development opportunities
• Locally competitive salary
• Attractive benefit package including comprehensive medical care and individual life insurance
• Great team spirit and good office location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1167590