Senior Help Desk Manager

Operations, Service Delivery, Help Desk, Service Desk
For our Client, a global technology company, we are looking for candidates for the position of Senior Help Desk Manager to join the team based in Warsaw.

As a Manager, you will be responsible for
  • People management (recruitment, performance management, competency management, conflict management, overtimes, salary changes, bonuses) of 4-6 direct reports and 90 indirect reports
  • People development through appropriate initiatives and employee engagement
  • Business management (costing/quotations, invoicing, cost control, team capacity)
  • Escalations (escalation point above each Team Leader)
  • IT fulfilment (hardware and software orders, access rights, supervision of employees on/off boarding)
  • Maintenance of customer satisfaction and service delivery levels through effective activities

What you'll need to succeed
  • Minimum 5 years manager level experience gained in an international environment, managing multi-function teams
  • Fluent English language skills (spoken and written)
  • Utilisation of ERP systems (Oracle knowledge is a distinct advantage)
  • Knowledge of services/technologies such as Linux, Cloud, Active Directory
  • Ability to maintain a high degree of focus on results, through continuous review and accurate and timely reporting and analysis
  • Strong customer service focus, ability to resolve conflicts and act as the escalation point for the team
  • High sense of urgency
  • Knowledge of order entry and/or logistics is an advantage

What you'll get in return
  • Wide range of benefit package (Multisport; Life insurance; Private Medical care)
  • Participation in company’s growth
  • Hybrid work model
  • Possibility to work on B2B contract or contract of employment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361. #1167293
Kliknij tutaj aby uzyskać dostęp do Polityki prywatności HAYS, która zawiera szczegółowe informacje na temat tego, w jaki sposób wykorzystujemy i chronimy twoje dane osobowe oraz Twoje prawa z tym związane.


Rodzaj pracy
Technologia & Usługi internetowe
Obszar specjalizacji
Nr ref.:

Skontaktuj się z konsultantem

Skontaktuj się Aleksandra Szczygla, Konsultant odpowiedzialny za tę rekrutację, znajduje się Tricity
Hays, Al. Grunwaldzka 472D

Telefon: 588813255

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