Production Support Specialist

Level 2 and 3 Production Support service

Wealth Application Services team is part of Wealth Private Banking and provides 2nd and 3rd level support for Wealth Management applications. Currently we are looking for skilled individuals with profound IT service support experience to work as Production Support / Devops engineer.

Key Accountabilities:
• Provide full scope of Level 2 and 3 Production Support service,
• Detect, analyze and resolve incidents associated with servers, network, cloud, or applications,
• Provide technical expertise in finding root cause of major system problems,
• Highlight problems/blockages and take initiative to suggest ideas to change and improve processes,
• Implement local developed solutions on development, or production environments (i.e. Shell Scripts, DB procedures, configuration changes),
• Monitoring tools maintenance,
• Participate in whole application life cycle,
• Take a part of ongoing projects,
• Analysing existing solution delivery process to identify opportunities for improvement using automation and new technologies,
• Escalating and involving Service Management for any major /critical /long running issues
• Contributing to service transition and acceptance of new entities
• Assist site management in providing solutions for new initiatives/business & revenue improvements,
• Adhering to all service level agreements and metric requirements at all times,
• Strong emphasis on the maintenance of an effective and rigid control e nvironment ensuring
quality is never compromised,
• Expected to develop a strong working relationship with the business users and management
in all supported sites, project, implementation, analysis and deployment teams.

• Experience of supporting customer facing web IT applications (preferably Java based),
• Knowledge of SQL, any scripting language (Bash, Perl, Python)
• Strong command of English and confident communication,
• Good decision making and analytical skills,
• Strong team player with good interpersonal skills,
• Desire for continual learning,
• Intensively driven, proactive and delivery focussed
• Must be flexible and open minded - due to the nature of support work
• Availability to perform “on call” duty, to support a ‘follow the sun’ model if required.

We offer:
• A unique challenge to work with comprehensive IT platforms, various teams around the world and technologies like Docker, Kubernetes, AWS, onPrem solutions
• Application specific and IT Trainings,
• Work from home possibility,
• Stable job in professional team,
• Interesting career paths in IT,
• Private health care, employees’ benefits.
• Great team atmosphere

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1164494
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Job Type
Bankowość & Usługi Finansowe
Closing date
8 Aug 2022

Talk to a consultant

Talk to Bartosz Gajewski, the specialist consultant managing this position, located in Katowice
Hays, ul. Chorzowska 6

Telephone: 514236652

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