Product Solutions Team Lead

360° Competence 100 % Efficiency
Universal-Investment is the largest independent investment management company in the German-speaking part of Europe and the market leader in the areas of Master-KVG services and private label funds.

With its administration, insourcing and risk management services, the company focuses on the administration and structuring of funds, securities, real assets as well as alternative asset classes and offers complex risk management solutions.

To achieve our ambitious growth goals we are currently looking for a Team Lead to join our Product Solutions Department in Krakow.

Your Tasks and Responsibilities
  • Lead, motivate and develop team members (incl. performance review)
  • Monitor and manage staff, capacity and work distribution
  • Coordinate and monitor the dedicated process / fund projects within the change process for institutional and retail funds in order to ensure in-time and in-quality delivery
  • Assistance with contract negotiations and revisions, e.g. Operating Memorandum and Service Level Agreements;
  • Internal and external contact for all enquiries arising from day-to-day business;
  • Close cooperation with the Product Solutions Team across locations;
  • Support in the preparation of customer appointments in cooperation with the Sales and Relationship Management Team if required;
  • Ensuring a high level of customer satisfaction through a fast and competent response to Client enquiries with regards to fund project events;
  • Establish and maintain efficient and well documented processes
  • Sustainable tracking of our internal and external KPI's, to ensure a solution in-time & in-quality;
  • Ensure process integration and process optimization

Your skills and experience
As successful candidate, you will bring the following:
  • English C1
  • German B2
  • Outstanding interpersonal skills
  • Proven leadership and project management skills
  • Client centric mindset and superior customer service focus
  • Experience in leading transformative change, delivering process efficiencies through simplification, automation & standardization
  • Understands investment fund industry

What we offer:
Employees at our company are encouraged to work independently, show commitment and be supportive. In return, our company acknowledges performance, supports creativity and team spirit and promotes further training. As a company with a successful name and considerable growth potential, we have much to offer: a performance-related salary, flexible working hours and a modern workplace in a conveniently-situated location. Your personal development opportunities are directly influenced by your commitment and your success.

By pressing the ‘Apply’ button the Candidates are applying to Hays recruitment agency which provides its services to Universal investment Branch in Kraków. The applications of Candidates meeting the Universal Investment requirements will later be forwarded to Universal Investment for further recruitment #1165321
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Resumen

Tipo de trabajo
Permanente
Industria
Bankowość & Usługi Finansowe
Lugar
Kraków
Sector
Finanse i Księgowość
Ref.:
1165321

Hablar con un consultor

Hablar con Agnieszka Lysak, la persona que lleva esta posición, en la oficina de Kraków
Hays, al. Pokoju 5

Teléfono: +48 785058859