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Service Support Consultant with German

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.
The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

What You'll Do:

  • You will troubleshoot and resolve customer service inquiries (mostly on a chat) while building a relationship with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfilment process
  • You will exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What You'll Need:

  • You are fluent in verbal and written, German and English (min. B2)
  • Flexibility to work on different hours (40h per week, rotating shift work from 8:00 to 23:00)
  • A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
  • Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 Mbps (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection
  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Excellent communication and relationship building skills, passion for helping others
  • You enjoy putting the Customer first having experience in a customer facing environment
  • Confidence to self-manage and work independently in a fast-paced, constantly changing environment
  • Technology navigation skills, proficiency in a technology-driven business
  • Available to commit to a fixed Monday to Friday 09:30 to 18:00 training schedule for the first 3 weeks and successful completion of initial training

What you'll get:

  • LuxMed private medical care
  • Multisport Card
  • PKK of Allianz
  • Access to LinkedIn and Wise training (money transfer)
  • Team events
  • Extra day off for volunteering

Interested? Apply!


#1170088
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podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Sprzedaż detaliczna i dobra konsumpcyjne
Lokalizacja
Warszawa
Obszar specjalizacji
Obsługa Klienta
Nr ref.:
1170088

Skontaktuj się z konsultantem

Skontaktuj się Weronika Opozda, Konsultant odpowiedzialny za tę rekrutację, znajduje się Kraków
Hays, al. Pokoju 5

Telefon: 122013660