IT Service Delivery Manager

IT Service Operations Manager; IT Service Delivery Manager
For our Client, a global technology company, we are looking for candidates for the position of IT Service Delivery Manager to join the team based in Warsaw.

On this position you will be responsible for:
  • People management (recruitment, team development, performance management, competency management, conflict management, overtimes, salary changes, bonuses)
  • Business management (costing/quotations, invoicing, cost control, team capacity)
  • Escalations (escalation point above each Team Leader)
  • IT fulfilment (hardware and software orders, access rights, supervision of employees on/off boarding)
  • Support the development of people through appropriate development initiatives
  • Maintain Customer satisfaction and service delivery levels
  • Employee Engagement
  • Maintain customer satisfaction and service delivery levels through effective activities

Our requirements:
  • Minimum 5 years manager level experience gained in an international environment
  • Fluent English language skills required (spoken and written)
  • Understanding order entry and/or logistics is an advantage
  • Utilisation of ERP systems is a must; Oracle knowledge is a distinct advantage
  • Ensure team members are aware of the ‘end to end’ processes and are able to understand the impact of their role on customers, colleagues and the wider business.
  • Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting and analysis
  • Understand the products and services to be able to articulate customers obligations in terms of services provided
  • Ability to deal with ‘difficult customers’, resolve conflict and confrontation and act as the escalation point for the team
  • Wide range of benefit package (Multisport; Life insurance; Private Medical care)
  • Participation in company’s growth
  • Hybrid work model
  • Possibility to work on B2B contract or contract of employment
Kliknij tutaj aby uzyskać dostęp do Polityki prywatności HAYS, która zawiera szczegółowe informacje na temat tego, w jaki sposób wykorzystujemy i chronimy twoje dane osobowe oraz Twoje prawa z tym związane.


Rodzaj pracy
Technologia & Usługi internetowe
Obszar specjalizacji
Centra Usług Wspólnych
Nr ref.:
Data ważności
12 Aug 2022

Skontaktuj się z konsultantem

Skontaktuj się Aleksandra Krzywkowska, Konsultant odpowiedzialny za tę rekrutację, znajduje się Warszawa
Hays, ul. Marszałkowska 126/134

Telefon: 22 5845650