Incident Manager

Incident Manager, ITIL Manager, Delivery Manager, IT Manager, ITIL
For our Client we are looking for experienced Incident Manager.
  • Location: remote
  • Form of cooperation: B2B contract
  • Start date: June 2022
  • $: 100-130 pln/h net + vat (negotiable, depends on experience)

Requirements:
  • Minimum 3 years of experience as IT Manager
  • Minimum B2+ / C1 level of English
  • Understanding ITIL (many years working with ITIL projects expected)
  • Being able to work with offshore teams
  • Excellent communication skills - need to be able to talk to our end users, talk to management to provide reports, talk to the team to chase work, verify the quality, etc.

Responsibilities:
  • ITIL incident management
  • Incident Ticket data quality analysis
  • Process improvements for the support team
  • Provide reports to management on the incidents, so must be able to work with service now and extract reports from it
  • Overseeing the incident management process and team members involved in resolving the incident
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process
  • Prioritising incidents according to their urgency and influence on the business
  • Producing documents that outline incident protocols such as how to correct failures
  • Make sure operations team logs all incidents and their resolution to see if there are recurring issues
  • Adjusting the incident management process as required to ensure its effectiveness
  • Communicating with upper management if major issues are found
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks

We offer:
  • B2B contract and remote work
  • Multisport card and Private healthcare
  • Independent position in professional environment
#1163976
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Summary

Job Type
Contract
Industry
Technologia & Usługi internetowe
Location
Polska
Specialism
Projects & Change Management
Ref:
1163976

Talk to a consultant

Talk to Malgorzata Pawelczyk, the specialist consultant managing this position, located in Kraków
Hays, al. Pokoju 5

Telephone: 122904473

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