For our Client, an international GBS Centre located in Gdańsk, we are currently looking for GBS Transition Manager. The person holding this position will be responsible for leading and managing a GBS transition team consisting of members from GBS operation and GL/IC. As a Transition Manager, you will be responsible for coordinating the work of the functional work stream resources and managing stakeholders in each country. You will be expected to manage the hyper-care period until cut-over and close, as well as execute knowledge transfer activities from local organisation. You will be expected to hand-over of all relevant documentation and knowledge to the GBS.

Your key responsibilities will include:

• Ensuring all services are ready for transfer at kick-off and the GBS organization is ready for receiving
• Building and managing the plan for work shadowing in the transition period covering all services
• Ensuring involved resources have clear role and responsibility and the required knowledge related to transition
• Allocating required resources to ensure stable performance
• Managing stakeholder mapping of each country
• Identifying and suggesting improvement areas
• Performing quality review
• Building and maintaining relationships with Team Leaders and managers in GBS

Required education, experience and job-related skills

• Minimum master degree in business, engineering or similar
• More than 5 years of experience with transition of services
• Project management of large change projects
• Ability to lead and inspire the team toward higher level of performance;
• Knowledge of process documentation and knowledge transfer methodology
• English language at minimum B2 level
• Knowledge of other languages is beneficial;
• Good understanding of continuous improvement process and problem solving approach;
• Good communication and exceptional organizational skills including stakeholder management;
• Ability to work under time pressure and stress resistance.

General competences expected:

• Leadership
• Planning and organizing
• Business Minded
• Decisiveness
• Teamwork
• Self-driven and outgoing personality
• Results Orientation
• Quality Orientation
• Cultural understanding

The role will require flexibility and willingness to travel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1164099