Customer Service Specialist

Customer service
Your new company

We are looking for Customer Service Specialist for a permanent position. We offer an interesting and independent job in an energetic and international environment in a Shared Services Centre in Gdańsk.

Your new role

  • Handle and follow-up customer enquiry to delivery (fulfilment), invoicing and rebate handling including all related tasks, transactions and documentation
  • Keep all customer records and documents orderly and digitally archived ensuring easy access and traceability
  • Maintain and continuously update customer master data, customer profiles and other customer information
  • Monitor and keep the age, level and rotation of stocks of assigned customers/accounts within agreed limits
  • Be aware of the credit limits and payment behaviour of assigned customers/accounts together with sales and credit management in relation to the order to delivery processes
  • Monitor information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an effect on the business and relationship with assigned customers/accounts
  • Work according to the function and team targets, policies and procedures
  • Handing customer queries: Provide customer service on an agreed level to a group of assigned customers/accounts and to develop and maintain a good relationship with them; it includes customers/accounts back-ups within the team

What you'll need to succeed

  • Customer Service experience in a multicultural environment
  • Fluency (written and spoken) in English
  • Customer-centric attitude and customer experience mindset
  • Excellent interpersonal skills to enable effective communication
  • Service and solution minded with problem solving skills
  • System knowledge (MS Office)

What you'll get in return

  • an interesting and motivating job in a well-known international company
  • challenging tasks and good personal development opportunities
  • locally competitive salary
  • attractive benefit package including comprehensive medical care and individual life insurance
  • great team spirit and good office location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #1166923
Kliknij tutaj aby uzyskać dostęp do Polityki prywatności HAYS, która zawiera szczegółowe informacje na temat tego, w jaki sposób wykorzystujemy i chronimy twoje dane osobowe oraz Twoje prawa z tym związane.

podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Produkcja
Lokalizacja
Gdansk
Obszar specjalizacji
Obsługa Klienta
Nr ref.:
1166923

Skontaktuj się z konsultantem

Skontaktuj się Zuzanna Bober, Konsultant odpowiedzialny za tę rekrutację, znajduje się Tricity
Hays, Al. Grunwaldzka 472D

Telefon: +48 661521796